Important information COVID 19
The Racing Rewards program will be replaced in the 2021/22 racing season with exclusive member events and offers all year round that reward member attendance, tenure and commitment to the Club.
The tenure reward cash bonus offered in recognition of member loyalty and participation in the Club is just the start of many more great rewards in store for members this season, and beyond.
The Racing Rewards program will close at 11.59pm Wednesday 15 September, 2021 and all accrued points will be converted to cash-on-card credits at the rate of 7 cents per Racing Reward point. (i.e 100 Racing Rewards points equals $7.00).
Cash-on-card credits will be loaded to membership cards on Monday 20 September, 2021 and available for members to use once they renew for the 2021/22 racing season for food and beverage purchases on course at Flemington.
The decision to close the program reflects ongoing member feedback regarding the program and its ability to reward all members.
What does this mean for members?
The Racing Rewards program and all associated tier status benefits will close at 11.59pm Wednesday 15 September, 2021. After this time members will not be able to earn or redeem any accrued Racing Rewards points.
Members can still redeem points through the online merchandise store up until 11.59pm Wednesday 15 September, 2021. To view the range of merchandise available please visit here.
Racing Rewards FAQs
All associated tier status benefits will cease at 11.59pm Wednesday 15 September, 2021 in line with the closing of the Racing Rewards program.
However, in recognition of member loyalty and participation in the club, members will be rewarded with a tenure reward cash bonus upon renewal. This cash bonus will be added to your membership card.
Member tenure will be rewards as follows:
- Tenure of 1-20 years: $20 cash bonus on card
- Tenure of 21-40 years: $40 cash bonus on card
- Tenure of over 41 years: $60 cash bonus on card
Racing Rewards Complimentary Guest Passes will no longer be issued, however upon renewal, members 18 years and over will receive six complimentary, single use guest passes to share with friends and family throughout the 2021/22 racing season (excluding Melbourne Cup Carnival).
As a result of the closure of the Racing Rewards program all renewed members will be entitled to receive six complimentary single use guest passes for use throughout the 2021/22 racing season (excluding Melbourne Cup Carnival). In addition, all unused Racing Rewards complimentary guest passes for the 2020/21 racing season will continue to be honoured via individual race day ticketing, issued upon request.
On request, we will honour any unused Racing Rewards Complimentary Guest Passes from the 2020/21 Racing Season.
All existing Food & Beverage vouchers from the 2020/21 Racing Season will be converted to cash-on-card credit upon request. Please contact Customer Service on 1300 727 575 for details on how to do this.
Cash-on-card credits are non-transferable.
The conversion rate has been set at 7 cents per each (1) accrued Racing Rewards point, for every qualifying member. (i.e 100 points equals $7.00)
The conversion rate has been determined as a fair and equivalent value and has been independently verified. This review analysed all Racing Rewards points conversion rates from the last 4 racing seasons to derive upon the points value of 7 cents per 1 Racing Rewards point.
With a conversion rate of 7 cents per point, simply multiply your existing points by $0.07 (seven cents), to determine the amount of cash credit you’ll receive.
For example, if you have 1000 Racing Rewards points as at 11.59pm Wednesday 15 September, 2021 you will receive $70 cash-on-card credit. If you have 300 Racing Rewards points, you will receive $21 cash-on-card credit.
Your final Racing Rewards points balance can be found in your membership account at vrc.com.au on Monday 20 September, 2021.
Members can view their cash-on-card balance by visiting any POS terminal on course at Flemington, checking at the bottom of their retail purchase receipt, at the Race Day Ticketing Office or by calling VRC Customer Service on 1300 727 575.
The cash-on-card credits will be issued on Monday 20 September, 2021 and available for members to use once they renew for the 2021/22 racing season for food and beverage purchases on course at Flemington.
Cash-on-card credits can be used on course at any VRC POS terminal during race days or at member events held at Flemington. Cash-on-card credits cannot be used on pre-paid dining or for the purchase of member exclusive event tickets.
Members will not be able to convert points to cash on their membership card prior to the closing of the Racing Rewards program. However members will still be able to earn, use and redeem points up until 11.59pm Wednesday 15 September, 2021.